Shipping Policy

Overview

At STUDIO JAIKLU, we are committed to delivering your handmade products with care and efficiency. This Shipping Policy outlines the terms and conditions for processing times, delivery windows, and shipping costs. Please review this policy carefully before placing your order.

1. Shipping Regions

  • We currently ship to locations within Canada only.
  • If you reside outside of Canada and wish to place an order, please contact us at info@studiojaiklu.com to inquire about possible options.

2. Order Processing Time

  • All orders are processed and shipped within 3 business days after payment is confirmed.
  • Please note that processing times may vary slightly during busy seasons or sales events.

3. Shipping Time

  • Once your order is shipped, delivery typically takes 7-10 business days depending on the shipping carrier and your location.
  • Please be aware that delivery times may vary due to factors beyond our control, such as weather conditions or shipping carrier delays.

4. Shipping Costs

  • Free shipping is available for orders over $99.
  • For orders under $99, shipping costs are calculated at checkout based on the destination and package weight.

5. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receipt at info@studiojaiklu.com with the following details:
    • Order number
    • Photos of the damaged product and packaging
    • A description of the issue
      We will work with you to resolve the matter promptly.
  • Lost Packages: If your package does not arrive within the estimated delivery window, please contact us, and we will assist you in tracking your shipment or filing a claim with the shipping carrier.

6. Shipping Address

  • Please ensure that the shipping address provided at checkout is accurate. STUDIO JAIKLU is not responsible for packages that are undeliverable due to incorrect or incomplete addresses.
  • If you notice an error in your shipping address after placing your order, please contact us at info@studiojaiklu.com immediately. Address changes can only be accommodated if the order has not yet been shipped.

7. Shipping Carriers

  • We use reliable shipping carriers to ensure the safe and timely delivery of your order. Once your order is shipped, you will receive a confirmation email with tracking information.

8. International Shipping

  • At this time, we do not offer international shipping. If you have specific inquiries about international orders, please contact us at info@studiojaiklu.com.

9. Legal Disclaimer

STUDIO JAIKLU is not responsible for delays caused by shipping carriers, natural disasters, or other unforeseen circumstances. While we make every effort to ensure timely delivery, certain factors are beyond our control.