FAQ
Candle-Related Questions
Q: Why is the surface of my candle uneven?
A: The natural characteristics of soy wax combined with various fragrance oils can result in uneven surfaces. Some oils create smooth finishes, while others may not. This is a natural occurrence as no additives or stabilizers are used, and it does not affect the candle’s performance.
Q: Why does the surface of my candle have a white frost-like appearance?
A: This is called frosting, a natural crystallization process in soy wax. It is a hallmark of natural soy candles and does not impact their quality or performance.
Q: There are "wet spots" or marks on the side of my candle container. What are they?
A: Wet spots occur when the wax cools and slightly pulls away from the container. This is a natural occurrence and does not affect the candle’s functionality.
Q: My candle has small holes near the wick. Is this a defect?
A: These are called sinkholes and can occur naturally during the cooling process. They do not impact the burning performance of the candle.
Q: Why is my candle tunneling (burning only in the center)?
A: Tunneling happens if the wax does not melt to the edges during the first burn. Ensure the wax reaches the container's edge during the first use to avoid this.
Q: My candle produces too much smoke or the flame grows large.
A: This can occur if the wick is too long. Extinguish the flame, trim the wick to 1/8–1/4 inch, and relight.
Q: My wick keeps going out or produces too much smoke.
A: Ensure the wick is trimmed properly before lighting. If the wick is too short, light the candle to create a wax pool, then carefully remove excess wax around the wick to expose more of it.
Q: Can pregnant individuals use candles?
A: While we use phthalate-free and paraben-free fragrance oils, we do not recommend candle use for pregnant individuals. Please consult a doctor if necessary.
Bath Bomb-Related Questions
Q: Can I use bath bombs if I have sensitive skin or a skin condition?
A: Perform a patch test on a small area of skin before use. If you have conditions like eczema or atopic dermatitis, consult a doctor before using bath bombs.
Q: Will bath bombs stain my bathtub?
A: Studio Jaiklu uses water-soluble dyes to minimize staining. However, we recommend rinsing the tub thoroughly after use to prevent residue.
Q: Are bath bombs safe for children?
A: Bath bombs are designed for adult use and are not recommended for children.
Q: Can pregnant individuals use bath bombs?
A: Bath bombs are not recommended for use during pregnancy. Please consult a doctor before use if necessary.
Jesmonite-Related Questions
Q: Are Jesmonite products easily breakable?
A: Jesmonite products are durable but not completely shatterproof. Handle them with care and avoid heavy impacts.
Q: Can Jesmonite products be used in microwaves or dishwashers?
A: No, Jesmonite products should not be used in microwaves, ovens, or dishwashers.
Q: Are Jesmonite products safe for children?
A: Keep Jesmonite products out of reach of children to prevent accidents.
Studio Jaiklu's Commitment
Studio Jaiklu takes pride in crafting high-quality, handmade products designed to provide a luxurious experience. If you have any additional questions or concerns, feel free to contact us at info@studiojaiklu.com.
Thank you for choosing Studio Jaiklu!